Feedback & Complaints

We would appreciate your feedback regarding your experience at Lomond Crescent Medical Centre.

For general feedback and evaluation of our services, a short online questionnaire is available for you to fill here.

If you have specific complaints that you would like addressed, please fill our complaint form here.

If you would like to speak to the practice manager regarding a specific complaint/feedback, please reach out to:

Mr Talha Mohammad, Practice Manager
Phone: 02 9639 2946

You can also send a written feedback via email:
Email: lomondmedical@gmail.com

Or by sending it via mail to:

Mr Talha Mohammad, Practice Manager
6 Lomond Crescent Winston Hills NSW 2153

Complaints

If you are making a complaint, please provide as best you can, specific details of the incident, events or behaviour that you are concerned about. This will assist us to understand and address your complaint as efficiently as possible.

We take complaints seriously. Upon receipt of a complaint we will examine the complaint and instigate internal procedures.

We will endeavour to respond to your complaint within 30 days of submission. We may need you to provide more details about the complaint in order to be able to respond properly. We will endeavour to respond to your complaint within 30 days of submission. We may need you to provide more details about the complaint in order to be able to respond properly.

Complaints

Share your experience at Lomond Crescent Medical Centre by leaving us a Google Review HERE.

We Listened To Your Feedback

As a result, we're taking active steps to better your patient experience

Our areas of improvement include:

Waiting time for surgery:

1. We now have more doctors to accommodate your needs
2. Long appointments are available, if required please request this, at the time of booking your appointment.
3. Staff may ask questions about the appointment type and assess the urgency of your appointment.
4. Staff will inform you if the doctors are running late and we may advise appropriate action.
5. We frequently discuss how the appointment schedules are running and review our procedures to make improvements where necessary.

Phone consultation with a doctor:

1. You may request an appointment for a phone consultation with doctors through reception upon discussion with consultation limitation.

Home Visits:

1. Home visits are available on request within a 1 km range for qualifying patients. Please request a home visit with the receptionist. They will speak to the doctors, and we will advise the doctor’s availability.
2. Please refer to our website; lomondcrescentmedicalcentre.com.au for updated information and handouts are available at reception.

Waiting area is busy in pick hour:

1. We have managed our appointment schedule to limit the number of patients in the waiting room at one time.
2. We have increased the number of doctors to accommodate your needs.

Making appointments:

1. We have employed more reception attendants to arrange your appointment.
2. We encourage and educate patients to make appointments via the Hotdoc online booking system

Opportunity for making complaints:

1. We introduced a QR code for making complaints which is available in the reception area
2. We also have an option to complain via the website.
3. In our practice information handouts details about how to complain.
4. We have a patient feedback suggestions box available at reception.

SERVICE DISRUPTION NOTICE